At VAI, our focus is on your success. To that end, we work in concert with you and your team to design the right technology solution to meet your long-term goals. We take pride in our ability to develop innovative solutions that solve complex business problems. When implementing and maintaining your enterprise system, consistent ongoing support is critical. With VAI, your organization will be assigned an experienced high level support team that includes a project director, accountant, multiple programmers, trainers, and system engineers. Your team will be available to you throughout the implementation and beyond. During the implementation, we take the time to learn about your specific business environment. And while we encourage best practice concepts, our ultimate goal is to deliver a solution that best meets your company’s objectives and unique requirements.
Support...Is Bigger Better?
In the world of enterprise software, there are many paths companies can travel down to “grow” their business. Many decide to turn themselves over to public financial management teams. This results in people with financial backgrounds running a software company. Their focus is to grow the company financially through acquisition. This results in purchasing/owning multiple software solutions, many of which duplicate each other in scope but make the “bottom line” look bigger due to the increased customer base. As part of a larger organization, the overall size of these companies individually may appear larger but the actual number of employees dedicated to supporting each of the individual software packages or divisions usually remains the same as in the original company before the acquisition. Many times the employee base shrinks due to this “growth” process which has a negative impact on customer service/support of the individual software packages now owned. Consistency and continued advancement for the multiple software solutions tends to suffer as well.